Hey there! Sorry you're experiencing this issue, I definitely understand your frustration!
A common Windows 10 issue that we've seen reported recently is that the game opens in a windowed screen that does not advance beyond the splash screen and will crash. If this is happening, you can simply maximize the window or drag the corner so that it fits the size of your screen. As the app is made for both Windows 8 and Windows 10, it doesn't function unless it is full-screen.
If this isn't what is happening, please go to hitcents.com/contact/app-support and fill out the form there and our customer service team will be in contact with you!