Horrible Drawing Interface Glitch (INFORMATION)

[Stealthlock]

Sorry to send another one but I wanted to elaborate on the first one.

First of all I am using an iPhone 5s on version 10.2.1

Secondly, the red lines across the character aren't my scribbles, but weird lines I didn't input at all that connect the lines I did draw as added details (which turned red) in the order in which I drew them. O_O

Sorry for the inconvenience, thanks for your time

[clint_waters]

Hey @Stealthlock! I'm so sorry you ran into this issue! Thank you for elaborating with your device and OS version information. It seems like the game is capturing the vertices you're drawing incorrectly :(. When you color, do you do so for long stretches without letting up from the screen or do you do so in quick smaller swipes?

[Stealthlock]

Sorry for the late reply/email request. I kept getting an error message when I tried to reply. Turns out my phone doesn't like sending longer messages on this forum. Oops. I'll break this message into pieces.

Thanks for helping me! I draw in pretty small strokes, but I draw a lot of them, and I undo frequently to get the strokes just right. The vertices didn't appear incorrect until I came back to check on them. Every time I went back to fix it, different vertices which were just fine suddenly have a different color or even pen size.

I sent a more detailed E-mail to hitcents technical app support:

[Stealthlock]

(The email I sent:)

Hello! I want to report a serious glitch and ask for help if you can offer it. I'm having a rough time with one of my character drawings.

I'm using an iPhone 5s on version 10.2.1.

I spent a lot of time drawing a character in the drawing interface, but at some point it stopped letting me draw, like it had "run out of ink"--I'd draw one stroke of any kind and then it wouldn't let me draw any more. I pressed "undo" multiple times to try again, this time conserving ink. Pressing "undo" once erased multiple strokes, then continued back to erasing single strokes. Very strange.

I finished the drawing, adding eyes, mouth, fingers, toes, and wing details. These were drawn in black. I saved it and tested it out, only to find that all these details I'd added were changed to red (which I'd been drawing in before black) and looked sort of droopy. (I'd say it looked like blood, which was quite creepy, but also a coincidence and technically irrelevant.)

I posted the drawing online to see if I could fix it, but strange red lines appeared between all of the added details that had turned red, in the order I drew them. (Again, creepy, but also, irrelevant.)

{Picture of character with red lines through it}

I downloaded the picture to edit it. I used the "undo" function and all the details that had turned red were erased completely, in one "undo". (I uploaded this as well, in hopes of editing it, but it did that "out of ink" thing again)

{Picture of WIP character with no features}

Seen here, pants coloring, added details (face, fingers, etc) and some hair color were erased in one "undo".

[Stealthlock]

(Email full Glitch report, continued)

In subsequent edit attempts, things have only gotten more strange. I keep coming back to edit only to find more ink strokes changed colors (to other colors I have used in the drawing) or even changed pencil sizes. The "undo" erases way more than it was supposed to when editor is first opened, then goes back to normal, and when I try to draw normally, it continues to suddenly behave as though it "ran out of ink" after an arbitrary number of strokes. (The "undo" glitch commonly occurs directly after the "ran out of ink" behavior.)

I tested a new stick man for this effect but it didn't happen, but I didn't spend nearly as much time (or strokes) on it, so I don't know if that's a factor. Any help is appreciated. If you'd like more screenshots I can get them. I hope you can see the two I sent. They should be where the asterisks are. If not, let me know and I'll try to send them a different way. Thanks so much!

[Stealthlock]

^^^^ That was the email report.

And they responded back telling me to clear some space on my phone (it was pretty low on space) and uninstall and reinstall the app if that didn't work. I've now got 1 gig of space left but I'm not sure if that's enough to try again. (It had roughly 200 megabytes left before.)

Do you think this glitch is something that can be fixed, or is it all up to the user's remaining storage space? If the latter I totally understand. If I try to draw a second version of this character, I'd like to know he won't be broken partway through like the first time :\

Thanks so much for your help!