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Stickman 2 Windows - Drawings disappear

odysseuscm 2015-10-06 14:05:31 UTC #1

On Windows 10 all drawings disappear on restart. I have this on a desktop PC as well as on a Surface 3 Pro. It happens every time you quit and restart the app and takes all the fun out of the game. Editing your drawing only sometimes works (and only for your current game session). Playing with an invisible character with invisible tools to rescue an invisible friend is not really an option... At one point in the game you get a character gift. That was also empty right from the start.

clint_waters 2015-10-06 14:06:23 UTC #2

Hey there!

Another member of our Customer Support team has informed me that she's been in contact with you, but I wanted to make sure there is a visible response here on the forum as well.

Thank you for your time and patience!

Stargirl 2015-12-08 22:48:11 UTC #3

Hey,

I have exactly the same problem...
Can you help me ?

myosotis 2016-04-27 20:04:00 UTC #4

I have the same problem, on Windows 10 and on RT. Seems it takes a long time to Hitcent to fix such a blocking bug ... but are they trying to ? Are we so few to be concerned ?

clint_waters 2016-04-27 20:07:25 UTC #5

Hi @myosotis! I wanted to assure you that we have heard the user reports and are doing our best to find a solution. However, game development is tricky and putting out one fire sometimes sparks a few dozen others. Another roadblock is that we have not been able to recreate this issue reliably so that our developers know exactly what the problem is. I personally have had it happen once, but closing the game and opening it again resolved the issue, which hasn't been a reliable fix for everyone.

We sincerely apologize for how long it's taken, but genuinely hope to find a solution or troubleshooting option that will work for everyone.

Thank you!

odysseuscm 2016-04-28 06:33:24 UTC #6

Hi, I've reported this bug more than half a year ago. It happens on a Surface 3 Pro and a Desktop PC (both Windows 10 x64) every time. Sorry, I just don't believe you any more, that fixing this is a high priority for you. Windows Store sales are probably poor compared to iOS/Android and Steam. There hasn't been one update in all this time, you didn't ask users for any kind of bug reports or system specifics or offered a beta version or anything. I'm a developer myself and if I don't have enough information to fix something I ask for it.I believe the Windows Store version is more or less abandoned (maybe UWP is the problem?) and I feel stupid for not having bought the Steam version which, by the way, got an update in March and judging from the Steam Forum doesn't suffer the same problems. Any chance to get a Steam key as refund for the Windows Store version?

clint_waters 2016-04-28 13:38:53 UTC #7

Hello!

I apologize that you feel this way. I cannot refund your Windows Store purchase, but if you submit a ticket to appsupport@hitcents.com with proof of purchase and a screenshot detailing your issue, I will see what I can do.

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